FAQ Page

Frequently Asked Questions

What types of products are available?
Our webstore offers a comprehensive selection of medical gas pipeline products used in new construction, renovation & modification projects, retro fit upgrades, replacement equipment, spare parts and system maintenance. From vacuum systems / air compressors to outlet O-rings we can find what you need. We have knowledgeable teams dedicated to assist you.
Are the products in the webstore of high quality and compliant with industry standards?
We represent almost all of the major manufacturer brands and OEMs in the healthcare marketplace. Our products are in new condition.
Can I trust the security of online transactions in the webstore?
Point of sale, ecommerce, credit card and accounts receivable transactions are PCI compliant through a secure online payment portal connected directly to our ERP and powered by VersaPay.
What payment options are available?
A guest account is available for informal transactions using credit card terms. Major credit cards are accepted during checkout for guest and established customers. Customers with credit terms will be able to use their account’s standard payment terms.
How long does shipping take?
Shipments will be made from our warehouse located in Florida and will typically ship ground service unless an alternate choice is made during checkout.
What is your return policy?
  • An RGA (return good authorization) is required for the return of any product.
  • Parts and equipment must be returned within 30 days of receipt.
  • Parts and equipment must be returned in un-used, new condition to be considered for credit.
  • Custom ordered parts or equipment are non-returnable, non-refundable.
  • Restocking fees may apply.
Can I track my order?
A tracking number will be forwarded via email when your order ships so you can track the movement of your order.
How can I contact customer support?
Customer Support can be reached by calling our main line 877-569-8886, via fax 877-787-3220 or via email at corp@mtausa.com.